REMEDIATION CALCULATION AND PROCESSING

One of the most hotly debated topics in compliance circles is how to calculate consumer redress if a regulated mortgage contract has deemed to have been miss-sold.

It is recognised that where initial redress may be a reasonably straight forward calculation, other factors which may have benefited the client must be taken into account and are complex in nature, making the process of any redress challenging and a very manual exercise.

The experts of the Telos Compliance service, combining their years of experience in dealing with the regulator over mortgage redress, have identified the inputs required to calculate appropriate compensation. Telos has also developed a system to help firms contact and redress any clients who have been identified in a past business review that are deemed to have been miss-sold.

To find out more about these services, or our methodology, please contact us here.