MORTGAGE LENDERS

There are many challenges facing the lending market at the current time, but there are also new entrants looking to start afresh. Telos Compliance is able to assist both existing players and new entrants in complying with the regulatory framework in the most efficient way. Specific areas of expertise for lenders are:

Complaint handling
PPI Misselling
Part IV permissions and variation of permissions
Arrears handling
Arrow visit preparation
Mortgage Complaints - read on:

Many of the issues identified by the Financial Services Authority (FSA) during the course of their thematic visits on the Quality of Mortgage Advice has also placed lenders under a level of scrutiny around the misselling of mortgages.

The FSA have published their supervisory priorities and are specifically investigating lending into retirement, affordability, self certification lending and the suitability of sub prime loans. Where customer redress is required, both providers and distributors are challenged in the calculation of the amount of redress.

Telos has worked with experienced financial experts to identify the key components to be considered in the remediation process and to provide calculations for financial redress where this is deemed necessary. This remediation process can be employed wherever causation is identified. In some cases there may be an element of customer causation and in these cases any redress may be reduced. Contact us to discuss in more detail how we can help lenders in this critical calculation.