MORTGAGE MISSELLING

The mortgage sector has, so far, not experienced any crisis of misselling but the credit crunch is testing complaint and dispute resolution. The Financial Ombudsman Service (FOS) has started to see an uplift in the number of mortgage complaints, which could be due to a growing compensation culture as much as the economic downturn.
Whatever the reason, the whole industry, both lenders and intermediaries are coming under additional scrutiny.
The Telos Compliance service can help firms identify any areas of concern with a 'healthcheck service' before an assessment by the regulator. Alternatively if remedial action is sanctioned by the Financial Services Authority (FSA), then again the Telos Compliance service is well placed to provide the resources required.
Contact us for an initial discussion.